NHHA Member Terms and Conditions

These conditions apply to all users of the National Hockey Centre, Harbour Hockey members and affiliated club use of spaces within the National Hockey Centre at anytime they are present on the property.

General Conditions

All members are asked to conduct themselves in a manner appropriate for a family facility and one that is inclusive and respectful of all members of our Harbour Whanau. We value our family ethos and ask that members proactively support this stance. 

Alcohol & The Clubhouse

All staff are conversant with the requirements of the Sale and Supply of Alcohol Act 2012 (the Act), which prohibits any sale of alcohol to minors (under 18’s). Signage will be displayed appropriately behind the bar stating that minors will not be served. Anyone appearing under 25 may be asked to produce identification. Identification of the prescribed type (New Zealand photo drivers licence, passport, 18 plus card, NZ Access Card) will be requested if any doubt as to age exists.


All staff are aware that the Act prohibits any sale of alcohol to intoxicated persons and that intoxicated persons may not remain on licensed premises

Staff have been instructed in how to recognise the signs of escalating intoxication. Any person displaying such signs will not be served any further alcohol and may be asked to leave. Alternative drinks and food will be recommended when a person shows signs of being influenced by alcohol. 


Signage is displayed advising the range of food available & staff will actively encourage the consumption of food to slow the onset of intoxication.

Non-Alcoholic Beverages and Low-Alcohol Beer

For your convenience we stock a range of non-alcoholic refreshments and low alcohol beverages. Tap water is provided free of charge (at the bar and numerous locations around the venue, see map below)

Safe Transport Options

A telephone is available should you wish to call a taxi. The phone numbers of taxi companies will be displayed and promoted as a safe transport option. Staff can assist you with information on other transport options.

Alcohol Promotions

No promotions that encourage the rapid consumption of alcohol or an excessive volume of alcohol will be initiated or carried out by any staff member. As good hosts the expectation is patrons will enjoy their stay on our premises. You are also asked to behave in a respectful manner to other guests and staff and we point out that our staff have legal obligations under the Act, which they must observe. Any refusal of service should be viewed by any recipient as an indication that we are concerned for your well-being and conscious of our obligations under the law.

Cancellation of Room Bookings

Room Bookings can be cancelled up to 14 days prior to the first date of hire. Any costs incurred by NHHA may be recovered from the user club. Where a booking is cancelled inside of 14 days the full fee (if any) shall be payable.

Covid-19 Impacts

In the event of the Auckland Covid-19 Alert level being equal to or higher than Level 2 NHHA has the sole discretion to cancel any room booking without penalty and the user club agrees it may not make any claim against NHHA. NHHA will use reasonable endeavors to find an alternative time for any impacted bookings to be rescheduled on equal or better terms.

Programme Cancellation By User

If you cancel registration prior to programme start date, you will receive a FULL refund LESS an administration fee of $15.00. If you withdraw during the programme due to injury or illness a REFUND will be made on the production of medical certificate. The REFUND amount will be determined on a pro rata basis. Any non-refundable elements will remain owing, this includes any programme apparel that has already been ordered. No refunds will be provided for missed sessions due to other commitments or minor illness/injury

Pandemic/Natural Disasters Cancellation & Refunds

If any programme is interrupted by any pandemic or public health order restrictions the original delivery dates may be cancelled and NHHA will use reasonable endeavors to reschedule delivery. Programmes may initially be postponed, while alternative delivery options are explored as per below. NHHA will look to deliver the programme within a 90 day  window.

If delivery dates cannot be reached in this time frame registered participants will have the option to:

    1. Apply any outstanding programme balance to other NHHA owned programmes that the participant is involved in.
    2. A family could transfer the credit of one participant towards the fees due for a participant involved in an additional programme.
    3. Credit can remain in the participants name for future programme registrations.
    4. Refund of outstanding programme balance that has not been delivered minus any registration transactional fees, programme administrative costs and associated delivery costs up to the date of cancelation (sessions that have been delivered).

If the new delivery date(s) that the participant is transferred to do not suit, the participant is to email the programme owner within 72 hours and refund options will be discussed on a case by case basis.


Any repairs, excess cleaning required or other exceptional costs incurred as a result of the the member use of the National Hockey Centre will be billed directly to the Member. Future membership of North Harbour Hockey may be restricted or cancelled until any overdue fees are paid.

Revocation and Cancellation of Membership

Complaints may be lodged with the CEO of North Harbour Hockey and where he/she deems them credible they may be referred to the NHHA Judiciary who may chose to levy any level of penalty from fines up to and including revocation of membership in serious instances.